Refund policy

This policy sets out when a refund is available for a CloudRelay Financial Planning advisory engagement, and how to request one. It applies to the engagement tiers described on the engagements page.

Eligibility

Because engagements are advisory and delivered in sessions, refund eligibility depends on how far the work has progressed. The timeframes below are standard market-consistent terms, proposed pending business confirmation, and apply from the date of payment.

Intake (THB 12,000)

If the 60-minute intake session has not yet taken place, a full refund is available on request. Once the session has been held, the fee is non-refundable — the work has been delivered. You may reschedule an intake once at no cost with at least 24 hours' notice.

Full plan (THB 28,000)

A full refund is available if the request is received before the intake session begins. After the intake session but before the written plan is delivered, a 50% refund is available. Once the written plan has been delivered, the fee is non-refundable, because the work product is complete. One reschedule of the intake is allowed with at least 48 hours' notice.

Review relationship (THB 9,000 per quarter)

A quarterly review fee is refundable in full if the request is received before that quarter's review is scheduled to begin. Once the review for the quarter has been delivered, that quarter's fee is non-refundable. You can cancel future quarters at any time; no further fees are charged.

Non-refundable items

Work already delivered — a completed intake, a delivered written plan, or a completed quarterly review — is non-refundable. Fees are not refunded for cancellations made after a session has started, or for no-shows without notice.

How to request a refund

Email info@cloudrelay.click with the subject "Refund request" and the engagement you booked. We confirm receipt within two business days and process approved refunds within 14 business days to the original payment method.

Processing time and method

Approved refunds are returned by bank transfer to the account that paid the fee. If the original account is no longer available, we arrange an alternative with you before processing.

Contact

Questions about a refund: info@cloudrelay.click or +66-2-939-4518.

The timeframes above are proposed pending business confirmation and are recorded as such in the build record.